Cookies Policy
ATENTO SPAIN HOLDCO S.L.U, a sole proprietorship, holder of Tax ID No. B-86445731 with registered address at Calle Santiago de Compostela 94, 28035 Madrid, (“Atento”), hereby informs you through this Cookie Policy of the use of data storage and retrieval devices on user terminals.
1. What are cookies?
Cookies are files that are downloaded to the user’s device when accessing certain websites and applications that can be used for a wide variety of purposes, such as recognizing you as a user, obtaining information on your browsing habits, or customizing the way content is displayed. The specific ways in which we use these technologies are described below.
The information collected by the cookies is anonymous and does not contain any sensitive information, as no data that can identify the user personally are collected.
2. What does Atento use the cookies for?
Atento uses cookies to track users’ interactions with the atento.com website, hereinafter referred to as “the website.”
Cookies can recognize a user’s browser, as well as the type of device from which the website is accessed, and they are used primarily to facilitate the next visit and make the website more user-friendly.
In summary, Atento uses the cookies to:
- Optimize the user’s browser experience by tracking the session.
- Collect information to optimize browsing and improve the website.
3. Who uses the cookies and for how long?
The information obtained by the cookies can be processed solely by the website publisher and/or by third parties hired by the publisher to provide a service. All cookies used by Atento are third-party, shown in the charts below under the “Provider” heading.
With regard to expiration, the cookies may be session and persistent. The former are stored only while the browser is open, while the latter are not deleted when the browser is closed, rather once the established storage period for the purpose of the cookie has ended.
As indicated, the cookies used by Atento, as well as their purpose, expiration and source, are as follows:
TECHNICAL COOKIES
Cookies strictly necessary to provide a service or the content requested by the user. These are responsible for technical aspects such as identifying records and managing tool preferences in the use, interaction and location of to the content.
The technical cookies used by Atento are the following:
| Cookie | Duration | Description | Provider |
|---|---|---|---|
| _GRECAPTCHA | 5 months 27 days | This cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. | |
| cookielawinfo-checbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytical Cookies". | Atento |
| cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising Customization Cookies". | Atento |
| cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Technical cookies". | Atento |
| cookietest | session | Cookie used to remember the user’s acceptance of the privacy policy. | |
| ts | 1 year 1 month | This cookie is provided by the PayPal. It is used to support payment service in a website. | Paypal |
ANALYTICAL COOKIES
These cookies collect information on the use of the site, such as time spent and content viewed by the readers to measure performance and improve the browsing experience.
The main objectives of this type of cookies are to:
- Enable anonymous user identification and, with it, an approximate count of the number of visitors.
- Anonymously identify the content visited most.
- Determine whether the accessing user is new or a repeat visitor.
Here are details on the analytical cookies used by Atento:
| Cookie | Duration | Description | Provider |
|---|---|---|---|
| _ga | 2 years | Used by Google Analytics to distinguish unique users by assigning a number generated randomly as a client identifier, making it possible to calculate visits and sessions. | |
| _gat_gtag_UA_160271668_1 | 1 minute | This is used to distinguish users and to limit the percentage of requests. | |
| _gat_UA-160271668-1 | 1 minute | This is used to distinguish users and to limit the percentage of requests. | |
| _gid | 1 day | Cookie used by Google Analytics to store and update a unique value for each page visited. | |
| _hjAbsoluteSessionInProgress | 30 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
| _hjFirstSeen | 30 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
| _hjid | 1 year | This cookie is associated with HotJar web analytics services and functions, which uniquely identifies a visitor during a specific browsing session, and indicates that it is part of a sample of visitors. | HotJar |
| _hjIncludedInPageviewSample | 2 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
| dmvk | session | This cookie is set by the provider Dailymotion. This cookie is used for collecting statistical data of the visitor behaviour on the website. It is used for internal analytics. | Dailymotion |
| v1st | 1 year 1 month | This cookie is set by the provider TripAdvisor. This cookie is used to show user reviews, awards and information recieved on the community of TripAdvisor. It helps to collect information about how visitors use the website. | TripAdvisor |
ADVERTISING CUSTOMIZATION COOKIES
These cookies obtain information on the user’s browser to manage advertising spaces and to offer more relevant quality content for them based on their preferences.
Atento uses the following:
| Cookie | Duration | Description | Provider |
|---|---|---|---|
| _fbp | 3 months | This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. | |
| _gcl_au | 3 months | This is used to monitor how many times the people who click ads end up taking an action on the site. Google does not use them for customized ad orientation and it persists for just a limited time. | |
| CONSENT | 16 years 6 months 6 days 6 hours 9 minutes | Cookie that collects information on how the end user uses the website and any advertising that the end user of the website has seen. | |
| fr | 3 months | The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin. | |
| IDE | 1 year 24 days | Used to improve the advertising based on the content that is relevant for a user, improve the campaign performance reports and avoid showing ads to the user that they have already seen. | |
| sid | past | Measures the performance of the ads and provides recommendations – Google | |
| test_cookie | 15 minutes | Used by Google DoubleClick to serve website visitors with relevant ads, and to check if the user's browser supports cookies. | |
| VISITOR_INFO1_LIVE | 5 months 27 days | Attempts to calculate the user’s bandwidth on pages with embedded YouTube videos. | |
| YSC | session | Records a unique identification to maintain statistics on which YouTube videos were seen by the user. | |
| yt-remote-connected-devices | never | Stores the user’s video player preferences using embedded YouTube video | |
| yt-remote-device-id | never | Stores the user’s video player preferences using embedded YouTube video. |
4. Cookie acceptance, deactivation and deletion
You can use the cookie configuration pane that is shown when loading the website to accept or reject the cookies that require your consent. You can exercise your cookie deactivation and deletion rights at any time on this website, and also modify the configuration by accessing the “cookie configuration” pane through the link in the website footer or through the browser options. To access the configuration of your browser:
- Chrome click here
- Explorer click here
- Firefox click here
- Safari click here
With regard to Google Analytics, you can deactivate the cookies at any time through the voluntary Google Analytics exclusion system, available here.
5. Information on international data transfers
Users can find information on International Data Transfers (IDTs) to other countries that may be done by third parties in this cookie policy in their corresponding policies.
