Governance

Corporate Governance
Framework

Governance Documents

Press releases

13/12/2021

Our ethical commitment

At Atento we abide by a strong set of values, contained in our Code of Ethics, a guideline for all our employees to make decisions based on a common ethic standard, guided by honesty and integrity. This Code is aligned with our values and made extensive to our partners and suppliers.

Our ethical principles:

Upholding honest, ethical conduct

Reporting in a complete, fair, accurate, timely, and understandable manner in the company’s reports, documents, and communications

Complying with applicable laws and regulations, as well as our internal policies.

Internally reporting any known breach of the Code or any internal standard/regulation immediately, with the possibility of doing it anonymously. All reports will be treated with full confidentiality.

Finally, at Atento we consider of the utmost importance the accountability for adherence to the code.

Whistleblower Channel

At Atento, we have a Whistlerblower Channel aimed at detecting conduct contrary to law, principles or ethical rules and good governance.

This channel is enabled both internally and externally and employees, customers, suppliers and third parties are encouraged to access if needed, either through our website, https://canalconfidencial.com.br/atento/, or by telephone.

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+54 800 666 0079

+55 800 721 0746

+56 1230 020 8946

+57 1800 913 2017

+55 11 2739 4501

+33 805 089339

+ 502 22699458
+ 55 11 2739 4501

+352 800 8 1059

+52 800 681 5380

+55 11 2739 4501

+507 8339697

+51 800 55781

+1 787 919 0828

+34 900 838920

+1 800 986 3850

+598 416 205 1344

+55 11 2739 4501

* The complainant can choose to report anonymously, and their anonymity will be guaranteed.

Transparency with Shareholders

We offer our investors all the necessary information so that they can make informed purchase and sale decisions and, thus, we avoid possible imbalances between reference and minority shareholders. Our Corporate Treasury and Investor Relations Area is in charge of the global strategy, expectations and financial evolution of the company.

On our Investor Relations website, you can find all general information about the company, communications, financial data, presentations, a calendar of events and information related to corporate governance.

Cookie	Duration	Description	Provider
_GRECAPTCHA	5 months 27 days	This cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.	Google
cookielawinfo-checbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytical Cookies".	Atento
cookielawinfo-checkbox-advertisement	1 year	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising Customization Cookies".	Atento
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Technical cookies".	Atento
cookietest	session	Cookie used to remember the user’s acceptance of the privacy policy.	Google
ts	1 year 1 month	This cookie is provided by the PayPal. It is used to support payment service in a website.	Paypal

Cookie	Duration	Description	Provider
_ga	2 years	Used by Google Analytics to distinguish unique users by assigning a number generated randomly as a client identifier, making it possible to calculate visits and sessions.	Google
_gat_gtag_UA_160271668_1	1 minute	This is used to distinguish users and to limit the percentage of requests.	Google
_gat_UA-160271668-1	1 minute	This is used to distinguish users and to limit the percentage of requests.	Google
_gid	1 day	Cookie used by Google Analytics to store and update a unique value for each page visited.	Google
_hjAbsoluteSessionInProgress	30 minutes	Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors.	HotJar
_hjFirstSeen	30 minutes	Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors.	HotJar
_hjid	1 year	This cookie is associated with HotJar web analytics services and functions, which uniquely identifies a visitor during a specific browsing session, and indicates that it is part of a sample of visitors.	HotJar
_hjIncludedInPageviewSample	2 minutes	Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors.	HotJar
dmvk	session	This cookie is set by the provider Dailymotion. This cookie is used for collecting statistical data of the visitor behaviour on the website. It is used for internal analytics.	Dailymotion
v1st	1 year 1 month	This cookie is set by the provider TripAdvisor. This cookie is used to show user reviews, awards and information recieved on the community of TripAdvisor. It helps to collect information about how visitors use the website.	TripAdvisor

Cookie	Duration	Description	Provider
_fbp	3 months	This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.	Facebook
_gcl_au	3 months	This is used to monitor how many times the people who click ads end up taking an action on the site. Google does not use them for customized ad orientation and it persists for just a limited time.	Google
CONSENT	16 years 6 months 6 days 6 hours 9 minutes	Cookie that collects information on how the end user uses the website and any advertising that the end user of the website has seen.	Google
fr	3 months	The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.	Facebook
IDE	1 year 24 days	Used to improve the advertising based on the content that is relevant for a user, improve the campaign performance reports and avoid showing ads to the user that they have already seen.	Google
sid	past	Measures the performance of the ads and provides recommendations – Google	Google
test_cookie	15 minutes	Used by Google DoubleClick to serve website visitors with relevant ads, and to check if the user's browser supports cookies.	Google
VISITOR_INFO1_LIVE	5 months 27 days	Attempts to calculate the user’s bandwidth on pages with embedded YouTube videos.	Google
YSC	session	Records a unique identification to maintain statistics on which YouTube videos were seen by the user.	Google
yt-remote-connected-devices	never	Stores the user’s video player preferences using embedded YouTube video	Google
yt-remote-device-id	never	Stores the user’s video player preferences using embedded YouTube video.	Google

CX Magazine

New Issue nº 10

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Corporate Governance
Framework

Press releases

Our ethical commitment

Whistleblower Channel

Search country

Transparency with Shareholders

Learn more about Investor relations

CX Magazine

New Issue nº 10

White paper

CX, A New Solar Dimension

Governance

Corporate GovernanceFramework

Press releases

Our ethical commitment

Whistleblower Channel

Search country

Transparency with Shareholders

Learn more about Investor relations

Corporate Governance
Framework