ECommerce grew by 18% in 2020
Due to the COVID-19 pandemic, the e-commerce demand drastically increased worldwide. According to Salesforce´s Shopping Index report, e-commerce revenue in the United States grew by 18% in June compared to 2019.
White Paper: The key to thriving during these challenging times
Our CEO shares how we support our clients during the pandemic
During these unprecedented hard times, which is affecting the whole world, I would like to share with you how we are setting our priorities so can keep offering the best of each of us and ensuring the service continuity to you, our customers.
Atento recognized as a leading company in CX management by Everest Group
The Everest Group has selected Atento as one of the leading companies in Customer Experience Management (CXM) in its annual PEAK Matrix Assessment 2020 report. The Everest Group report evaluated 37 companies specialized in CXM services, considering their market success, vision, strategy, and delivery as a service provider. It also identified the top five companies […]
Chatbots interactions increase and deliver 90% effectiveness
Chatbots have been gaining ground providing service to customers in various sectors. According to some reports, it is estimated that almost a quarter of the world´s population used one of these tools in 2019. At Atento we combine bots, digital, and voice channels to ensure better understanding and responses with higher precision, using technology that […]
The new normal: telecommuting will continue after the pandemic is over
In June 2020, we distributed a survey to our clients to find out how COVID-19 has affected their business models. One of the key findings was that 79% of them, who were forced to expand telecommuting bet on continuing with this model once the confinement situation is over. However, they consider the optimal percentage of […]
Q2 results by our CEO, Carlos López-Abadía
Check out details about our recovery progress, three horizon plan and financial liquidity improvement.
Atento Live: Customer Experience and the “new normal” post COVID-19
How will the pandemic caused by the new coronavirus change the future of customer service? In this live, held by Atento South Region, we addressed the main impacts of COVID-19 on the customer experience. Check out the video below.
RPA programming in four days, with Atento and UiPath
In partnership with UiPath, one of the leaders in the robotic process automation technology market, the webinar “Start programming RPA in four days”, presenting the public with a quick course in programming the tool. For four days, contents on initial installations and methods to be applied using RPA technology, data scraping programs and technologies, UiExplorer […]
Interview with Carlos López-Abadía, Atento´s CEO #NYSEFloorTalk
Our CEO, Carlos López-Abadía, participated in the #NYSEFloortalkwhere he explained the Digital Transformation he is leading, how has been his first year as CEO, and how are we adapting to the COVID-19 crisis, by being able to offer telecommuting and the highest quality in our services.
