Women speaking
Atento has more than 90,000 women employees worldwide, representing 72% of our professionals. Of the 4,000 leadership positions, 59% are held by women. Our mission is, day after day, to make Atento one of the best companies to work for, creating a positive and harmonious environment. And this work was so successful that we are […]
Webinar: The automation reality at large companies
Now, more than ever, it’s mandatory for companies to be more efficient, creating automated processes to better use our people’s talents, allowing them to focus on higher-value tasks. https://www.youtube.com/watch?v=3PLU-5FKITM&feature=youtu.be
Advances and digital transformation by Carlos López-Abadía, Atento´s CEO
In an interview to El Economista, Carlos López-Abadía, CEO at Atento, spoke about the company’s plans to promote the diversification and digital transformation of our customers. “Atento is a company that has changed a lot in recent years. Since its origins in the telecommunications sector and mainly in traditional services, such as the call center. […]
Atento: in the top 10 of companies embracing diversity in a big way
According to a CNN Brazil, Atento is one of the 10 companies that are most concerned with diversity. “Partner of TransEmpregos, the telemarketing company based in Madrid, Spain, says it has a structured policy for diversity. Among the actions, he mentions the initiative to attract trans professionals, with active participation in employability fairs focused on […]
White paper: Discover the next level of sales, beyond personal sales
The way brands relate to their customers has evolved with the emergence of new digital channels. A fact that has become extremely pronounced with the Covid-19 crisis. If there was already a fast increase in the use of digital channels in the brand-customer relationship, the trend has been magnified by the arrival of the health […]
White paper: Technology allowed an effective and quick deployment for Atento@Home
Over the past two decades, there have been generational changes in workgroups and work culture. In 2015, Millennials and Generation Z (or Gen Z, as they are more commonly known) represented one-third of the workforce; however, they now account for over 50% of the global workforce. In Mexico, Millennials represented 26.5% of the population (25 […]
AI, Analytics and Data Science improves CX
By using Analytics, Data Science and Artificial Intelligence tools, companies can improve the consumer experience through algorithms that can analyze behavior and feelings, predict needs, guide strategies and teach machines based on experiences to provide increasingly humanized service. Information obtained by Data Science applications is used to outline business processes and reach organizational goals. Yet… […]
How professionals need to adapt to new market demands and challenges
It is still too early to know the work scenario that COVID-19 will leave, but undoubtedly, this pandemic is leaving the professional market very depleted. Facing the flood of bad news, many experts point to a strengthening of technology and digital sectors as a path to recovery. New technological tools and solutions such as Automation, […]
Customer service now requires more customization
The way that brands relate to their customers has evolved with the development of new digital channels. So, companies like Atento, dedicated to the management of customer experiences, have incorporated new channels into their services. At the same time, the client, better informed and naturally more demanding, wants closer and more personalized attention, like having […]
How the sales force is transformed in the digital age?
Let’s define Inside SalesHow brands relate to their customers has evolved with the appearance of new digital channels. Thus, companies dedicated to managing customer experience have incorporated these new channels into their services. At the same time, the customer, increasingly more informed and demanding, asks for closer and more personalized attention and wants to count […]
