Consumer Day Special
Consumer Day Special Consumer Experience Journey in Brazil and in the World Past, present and future A history of moving forwardThose looking at today’s exponentially growing trends in mobile device purchases, the increasing concern with improving the consumer experience and smart use of artificial intelligence to enhance brands’ relations with their customers would never dream […]
Paving the Way for CX Next Generation services
Nowadays, the quality of customer experience determines the success of a business. In order to deliver superior customer experience, companies should combine human talent with technology, including much-needed digital expertise, to turn their current revenue and growth strategies into customer satisfaction. The companies that truly succeed engage their customers and strengthen their brands.
IDC Analyse the future – Vendor Spotlight | Atento
The rise of digital transformation has resulted in major changes to business and customer. Customer evolve and those companies that can predict their behavior will win the battle, thereby the relations of customer during their purchase process, either physical or digital, can and must be analyzed, so that information allows to determine how the different […]
The call center meets the call for the digital revolution
For a couple of years Atento has been in a transformation plan to be at the forefront of the sector. This customer relationship services and business process outsourcing company is one of the five largest suppliers worldwide based on turnover (1.818 million last year) […] Source: ABC EMPRESA
Interview Atento Spain General Manager
Robotization and the risk of postponing automation
Digital acceleration: This is how operations are transformed
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