Driven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on avoiding the churn risk and keeping a long-term relationship.
Driven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on avoiding the churn risk and keeping a long-term relationship.
Customers feel taken care of by the brand.
Better budget control, proactively offering discounts, gifts and promotions.
Anticipating the churn risk, as well as overall complaints.
