Releases

Atento announces new site opening in Lindon, Utah for GameStop service provision

The official inauguration of the new contact center took place on March 3, 2022. Atento is employing gamers in its service provision for GameStop, who have a greater understanding of the end clients’ needs. The new site will have the capacity for 600 service agents, which was decorated by gamers. NEW YORK, March 8, 2022 […]

Atento joins the Women’s Empowerment Principals community

Atento has joined the WEP community aimed at boosting women’s empowerment in the corporate world. The principals promote practices such as equal pay for work of equal value, gender-responsive supply chain practices, and zero tolerance against sexual harassment in the workplace. NEW YORK, March 7th 2022 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), […]

Atento Receives Customer Value Leadership Award for Brazil at Frost & Sullivan’s Best Practices Awards

Atento granted Customer Value Leadership Award (Brazil) for differentiating itself through Next Generation CX services. Atento remains the largest provider of CX Outsourcing services in Brazil, with 25.9% market share in 2020. Madrid, February 24, 2022. Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the five largest providers of Customer Relationship Management and […]

More competitive service is the current challenge for businesses in the CX industry

The main conclusion stemming from an event held by Atento, Living Digital: Navigating altered DNA is that customers expect to see constant improvement for CX. Executive leaders from Tigo, Careerxchange, Dia Group, Mas Global Consulting, Five9, DirecTV, Aleatica, Sedi, Auara, and Atento, took part as speakers in the panel sessions. Arianna Huffington, guest speaker, discussed […]

Atento Recognized by Frost & Sullivan as a Growth and Innovation Leader in the 2021 Frost Radar™ and leads Innovation matrix for CX Outsourcing in Latin America

Frost highlighted Atento as one of the leading companies for continuous innovations and investment in new technologies.  New York 14 February 2022. Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the five largest providers worldwide and the leading company in customer relationship services and business process outsourcing (CRM / BPO) in Latin America, […]

Atento Sets Date for Fiscal Fourth Quarter and Full-Year 2021 Results

NEW YORK, February 7, 2022 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s five largest providers of customer relationship and business process outsourcing (CRM / BPO) services and sector leader in Latin America, announced today that it will release its fiscal Fourth Quarter and Full-Year 2021 financial and operating results […]

Atento Appoints Hernan van Waveren as Investor Relations Director

Leveraging his extensive capital markets experience, Mr. van Waveren to lead Atento’s engagement with the global investment community New York, February 2, 2022 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s five largest providers of customer relationship and business process outsourcing (CRM / BPO) services and sector leader in Latin […]

Atento announces Arianna Huffington as guest speaker at virtual conference Living Digital 2022

MADRID, 26 January 2022– Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the five largest providers worldwide and the leading company in customer relationship services and business process outsourcing (CRM / BPO) in Latin America, today announced that guest speaker Arianna Huffington will take part in one of the most important virtual events […]

Atento offers service to hearing-impaired customers in Latin American countries

The service allows hearing-impaired consumers to be attended to in sign language through videoconferencing; The project developed for an electronic product manufacturer that reached a 94.1% customer satisfaction rate in Brazil expands its operations to Chile and Bolivia. SÃO PAULO, 18 January 2022 – Inclusion is very important for Atento, one of the largest providers […]

Multi-generation management, innovation, and connectivity among the trends for the coming years, study led by Atento shows

Drawn up together with Inova Consulting, a leading Customer Experience Management company, the study presents the main trends for the sector in the coming years. The most important factors include the ability to have winning business models, the analysis of changes in human behavior, and the performance of managers. SÃO PAULO, January 13, 2022 – […]