Releases

Atento opens a new customer relationship center in Madrid

The new facilities, located in the Rivas Vaciamadrid 521HUB business park, cover an area of 5,000 square meters with the capacity to accommodate up to 1,000 employees The center will provide customer care, back office and sales services to clients in the insurance, utilities, and telecommunications sectors This is the second Atento customer relationship center in […]

Atento Recognized as One of the Most Innovative Companies in Brazil

For the second consecutive year the company ranks 2nd among the most innovative companies in the services sector in the 2019 Valor Economico and Strategy& ranking Atento stood out in the ranking as one of the companies that invested the most in technology development and research in the country July 5, 2019 SAO PAULO –  Atento […]

Customer experience transformation will attract 23% of 1.68 billion dollars invested in digitalization in 2019

July 4, 2019 MADRID –Customer experience improvement is at the core of corporate digital investments in 2019, IDC Research Spain reports in its latest analysis “Impact of Digital Technologies in The Customer Journey” jointly drawn up with Atento. According to IDC data, 23% of 1.68 billion dollars to be invested in digitalization processes in the […]

Atento’s Customer Experience Solutions Recognized in the LATAM Awards 2019

Granted by the Latin America Alliance of Customer Interaction Organizations (ALOIC), the LATAM Awards are the most important CRM/BPO industry recognitions in the region July 2, 2019 SAO PAULO –Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five […]

Atento and Repsol Electricity & Gas win the Platinum Contact Center 2019 award for Best Customer Experience in the Energy sector

The Platinum awards recognize companies in the banking, insurance, telecommunications and utilities sector in Spain that have committed to customer experience as a strategic area for their organizations The awarded service provides a multichannel customer care and back office solution to respond to information enquires, contract and document management and incident resolution July 1, 2019 […]

Atento Strengthens Its Customer Processes Automation Offer in Spain With the Launch of an Efficiency and Transformation Center

The Center initiates activity training 50 professionals on RPA (Robotic Process Automation) programming with Blueprism and UiPath technologies To get this initiative off the ground, Atento relied on support from the Generation Spain Foundation, an independent non-profit organization founded by McKinsey & Company June 26, 2019 MADRID– Atento S.A. (NYSE: ATTO), the leading provider of […]

EDP Brazil, in cooperation with Atento, attained the 2019 Smart Customer Award for innovations in customer relationship management

June 19, 2019SAO PAULO –EDP Brazil, a company operating in the energy sector, and Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, attained the 1st place in the “Customer Experience Automation” category of the 2019 […]

Atento Recognized as One of the 25 Best Multinationals to Work for in Latin America in 2019

For the ninth consecutive year, Atento is one of the 25 Best Multinationals to Work for in Latin America according to Great Place to Work® The company was also recognized as Best Workplace by Great Place to Work® in 8 countries in 2018 May 23, 2019 BOGOTA – Atento S.A. (NYSE:  ATTO), the leading provider of […]

Atento Recognized as One of the 25 Best Multinationals to Work for in Latin America in 2019

or the ninth consecutive year, Atento is one of the 25 Best Multinationals to Work for in Latin America according to Great Place to Work® The company was also recognized as Best Workplace by Great Place to Work® in 8 countries in 2018 May 23, 2019 BOGOTA – Atento S.A. (NYSE:  ATTO), the leading provider of […]

Atento Reports Fiscal 2019 First-Quarter Results

Brazil revenue growth of 6.1% drives consolidated revenue up 2.0% Multisector revenues increase 4.6%, reaching 62.4% of total sales Sales of value-added solutions at 27.9% of total revenue Profitability declines on lower Americas volumes and one-time severance costs May 20, 2019 Revenue up 2.0% YoY in Q1, primarily driven by 6.1% sales growth in Brazil as […]