Releases

Atento Recognized as the Company With the Highest Digital-Maturity Index in Brazil’s Telecommunications and Technology Sector

Atento attained this position in the “Digital Maturity Index: Brazil” ranking, created by Valor Economico, one of the most influential economic publications in the country, and the consulting firm McKinsey & Company This is the first edition of this ranking that evaluated digital-transformation processes in 124 companies in Brazil December 13, 2018 SAO PAULO –Atento […]

Atento Recognized as the Best Place to Work for in Peru in 2018

The Company was ranked number one in the Great Place to Work® ranking and is the only CRM/BPO sector company within this prestigious list Atento Peru was recognized as one of the country’s best workplaces for the eighth consecutive year The Company is also one of the 25 Best Multinational Workplaces in Latin America in […]

Atento Opens Two New Customer Relationship Centers in Mexico and Continues to Drive Digital Innovation in the Country

Located in Centro Histórico and the Azafrán neighborhood, the centers are number 5 and 6 of Atento in Mexico City, 16 in the country The centers will offer a wide range of services and customer experience solutions leveraging Atento’s omnichannel platform and digital capabilities They will generate more than 2,000 jobs to provide services to […]

Atento Recognized as One of the Best Companies to Work For in Chile for the Fourth Consecutive Year

Atento is the only CRM/BPO company in Chile to have made it into this prestigious ranking published by Great Place to Work® The Company is also one of the 25 Best Multinational Workplaces in Latin America in 2018 according to Great Place to Work® November 29, 2018 SANTIAGO –Atento S.A. (NYSE: ATTO), the leading provider […]

Atento Recognized as One of the Best Companies to Work for in Uruguay in 2018

Atento is the only company in its industry to obtain this recognition granted by Great Place to Work® for the 11th year in Uruguay The Company is also one of the 25 Best Multinational Workplaces in Latin America in 2018 according to Great Place to Work® November 21, 2018 MONTEVIDEO –Last night, Atento S.A. (NYSE: […]

The Digital Transformation and Its Impact on Business Process Outsourcing in Latin America

A new Frost & Sullivan article analyzes the impact that the digital transformation is having on the outsourcing of customer related business process in Latin American Companies are managing the transformation of their business processes with the support of business process outsourcing providers (BPOs) that offer a comprehensive vision of the client life cycle and […]

Atento Reports Fiscal 2018 Third-Quarter Results Highlighted by Delivery of Turnaround in Brazil

Adjusted EBITDA margin up 0.5 p.p. sequentially, driven by strong margin expansion in Brazil. Brazil Adj. EBITDA margin expansion of 3.3 p.p. sequentially to 11.9%. Revenues up 0.9% YoY in Q3, driven by continued growth in Multisector; YTD revenues increased 4.2%. Multisector revenue up 1.2% in the quarter, driven by growth in Brazil and EMEA. […]

Atento Strengthens its Clear Leadership Position in the Latin American Contact Center Outsourcing Services Market

Leadership position based on market share figures published by analyst firm Frost & Sullivan Atento is the clear leader in Latin America with 17.3% market share in the region, 8.2 p.p. more than the next market player Atento also increases leadership position in key markets such as Brazil (26.6% of share), Argentina and Chile November […]

Atento Recognized as One of the Best Companies to Work for in Argentina for the 12th Consecutive Year

Atento is the only company in its industry in Argentina to obtain this recognition granted by Great Place to Work® so consistently over time In 2018, Great Place to Work® also gave a special recognition to Atento Argentina’s inclusion policy The Company is also one of the 25 Best Multinational Workplaces in Latin America according […]

Atento Recognized as Best Customer Service Outsourcer in Spain for its Service to Endesa

The recognition is awarded within the framework of the CRC Gold Awards for excellence in customer service and business process outsourcing service management in Spain This is the 3rd consecutive year that Atento receives the recognition as Best Outsourcer in Customer Service, in this occasion for its service to Endesa, a leading provider of utilities […]