Releases

Atento’s End to End Digital Sales Solution Improves Sales Conversion and Drives Customer Experience while Lowering Cost of Sales

The solution combines digital marketing tools, a sales portal and an omnichannel platform to complete the sales cycle, with or without human intervention, from lead generation to sales conversion The use of analytics and automation increases sales conversion while reducing costs Retargeting capabilities can deliver up to 70% sales conversion for customers who did not […]

Atento Recognized as One of the Best Places to Work for in Spain in 2018

Great Place to Work® has recognized Atento as one of the best companies to work for in the more than 1,000 employees ranking in Spain The company is also one of the 25 Best Multinationals to Work for in Latin America according to Great Place to Work® March 23, 2018 MADRID –Atento S.A. (NYSE: ATTO), […]

Atento Recognized for Its Customer Experience Solutions in Mexico

Atento’s customer experience solutions won three IMT 2018 awards, the highest recognition in the CRM BPO industry in Mexico, granted by the Mexican Teleservices Institute The Company has received the Gold Awards for the Best Sales Strategy, Best Customer Experience Strategy and Best Talent Management March 22, 2018 MEXICO CITY –Atento S.A. (NYSE: ATTO), the […]

Atento Reports Fiscal 2017 Fourth-Quarter and Full Year Results, Highlighted by Revenue and EPS Growth

March 19th 2018 Continued revenue growth in fourth quarter and full year, supported by strong growth in Americas: Consolidated revenues up 5.7% in Q4 and 5.1% in FY 2017, with Multisector up 8.6% in Q4 and 10.9% in FY 2017 Revenue fueled by continued overall strong commercial activity, underpinned by growth in the Americas, especially […]

Samsung Expands its Range of Official Customer Relationship Channels in Collaborations with Atento in Brazil

Consumers have a wide range of different channels and options ensuring the quality of service March 18, 2018 SAO PAULO –In the last two years, Samsung has expanded and remodeled its official channels to better serve its customers in Brazil, whether through the call center, email, chat, Facebook and even Twitter by direct messages (DM) […]

Atento’s Solutions Based on Cognitive Technology Create a More Satisfactory and Efficient Customer Experience

Atento has integrated cognitive capabilities within its value offer based on Keepcon semantic technology that improve customer satisfaction and reduce costs through increased automation and reduced response time The use of cognitive technology is part of Atento Digital’s specialized offer to maximize the opportunities offered by digitalization throughout the client’s life cycle With this offer, […]

Atento Opens New Customer Relationship Center in Sao Paulo

Located in the district of Itaquera, in the eastern part of Sao Paulo, this is Atento’s 14th center in the city, and the 35th in the country The center offers a broad range of customer experience services and solutions enabled by Atento´s omnichannel platform and digital capabilities The construction of the new center was supported […]

Atento Receives Top Employers Certification for the Fourth Consecutive Year in Brazil

The Company is one of the 26 top employers in the Latin American country that met the highest standards of excellence in career conditions In 2018, Atento also received the Top Employers certification in Spain February 8, 2018 SÃO PAULO, February 8, 2018 – Atento S.A. (NYSE:  ATTO), the leading provider of customer relationship management and business […]

Atento Receives the Top Employers Certification for the Eighth Consecutive Year in Spain

The Top Employers certification recognizes the quality of working conditions that companies offer to their employees as well as the excellence in their HR practices February 1, 2018 MADRID, February 1, 2018 – Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one […]

Atento accelerates its growth in the telecommunications sector in Brazil

The main companies in this sector in the country already use Atento services such as Technical Support, Sales, Customer Service, Back Office or Collections, all supported by digital technology Digital customer service through multiple channels is one of the services in which Atento stands out in the telecommunications sector January 24, 2018 SAO PAULOJanuary 25, […]