Releases

Atento is recognized as a leader in the 2021 Gartner Magic Quadrant for Customer Service BPO

The report by Gartner evaluates companies based on their completeness of vision and ability to execute. Atento is named as a Leader in the 2021 Gartner Magic Quadrant. NEW YORK – 16 Feburary 2021.Atento, one of the five largest global providers of customer relationship management and business process outsourcing services (CRM/BPO) and market leader in […]

Atento Announces Closing of Senior Secured Notes

NEW YORK, February 10, 2021– Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer relationship management and business-process outsourcing services in Latin America, and among the top five providers globally based on revenue, today announced that its wholly owned subsidiary, Atento Luxco 1 (the “Issuer”), has closed its previously announced private […]

Atento Announces Pricing of Senior Secured Notes

NEW YORK, February 3, 2021– Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer relationship management and business-process outsourcing services in Latin America, and among the top five providers globally based on revenue, today announced that its wholly owned subsidiary, Atento Luxco 1 (the “Issuer”), has priced its previously announced private […]

Atento Announces Any and All Cash Tender Offer for Outstanding Notes

NEW YORK, February 2, 2021– Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer relationship management and business-process outsourcing services in Latin America, and among the top five providers globally based on revenue, today announced that its wholly owned subsidiary, Atento Luxco 1 (the “Issuer”), is making an any and all […]

Atento Announces Proposed Offering of Senior Secured Notes

NEW YORK, February 2, 2021– Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer relationship management and business-process outsourcing services in Latin America, and among the top five providers globally based on revenue, today announced that its wholly owned subsidiary, Atento Luxco 1 (the “Issuer”), has launched a proposed private offering […]

Safety and investment in tech platforms are the current priorities for businesses in the CX industry

The main conclusion stemming from an event held by Atento, Living Digital:Breathing the new normalis that safety and investment in tech platforms are the main priorities for companies dedicated to CX CEOs from the main participating companies Atento, Liberty Latin America, Microsoft and Telefónica agree that the pandemic has called for an acceleration of transformation […]

Atento Receives Frost & Sullivan’s 2021 Product Leadership Award for Latin America

Atento and its Next Generation Services stand out in Latin America’s Customer Experience Outsourcing Services Market, providing best quality, security and performance NEW YORK, February 1st, 2020 — Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top five providers globally, […]

Cybersecurity measures for Customer Service in remote work increase

In less than a month, Atento created a remote work model with reinforced cybersecurity. Currently, more than 72,000 Atento agents work from home. Mexico City, January 26, 2021.- Due to the health contingency, Atento – a leading customer service company (CX) – adapted its operations to a remote work scheme for around 5,000 employees in […]

Atento announces the startups selected for its acceleration program

The startups with the most innovative initiatives and the most disruptive technologies to improve the Customer Experience were chosen The four chosen will have the support of the company for the co-creation of projects that contribute to improving the performance and results of Atento’s clients. SÃO PAULO, January 20, 2021 –Atento Next, Atento´s startup accelerator, […]

60% of companies believe they will recover sales level during this year

Despite the general drop in sales, according to the latest survey carried out by Atento, 60% of companies worldwide consider that they will recover their pre-pandemic sales levels this year, while 34% consider that they will need more than 12 months Madrid, 14 January 2021- The current health crisis is having a strong impact on […]