Releases

Atento initiates global migration to cloud-based SAP S/4 HANA ERP system

New York, NY, September 14, 2020 – Atento S.A. (NYSE: ATTO, “Atento” or “Company”), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and one of the top five providers worldwide, today announced the planned migration of its ERP system, from SAP ECCto ERP SAP S/4HANA, in the […]

ECommerce grew 18% in 2020, Atento offers services leveraged by Data Science to provide higher quality and added value to the sector

The next generation technological solutions used in eCommerce help companies to satisfy user demand and increase sales conversions through digital channels.   According to data provided by eMarketer in June 2020, online purchases in 2020 grew by 18% versus the previous year boosted by older users who increased online purchases.   Atento offers Data Science […]

Atento develops custom brand avatars

Atento, in collaboration with the Brazilian Collective IntelligenceLaboratory – LINC, analyzesbrands’ personalities and creates avatars based on each company’s values to better interact with consumersvia digital channels. The idea is to create a profile that tracks the brand’s identity and focused on its values, culture, and consumers’ needs. Based on a previous study, Atento builds […]

Atento in USA increased its turnover by 54% during the first two quarters of 2020

New market needs and the digital transformation have significantly pushed up the demand for nearshoreservices High customer satisfaction rates, quick response times and the proximity of these countries are some of the factors that have consolidated this service in companies like Atento Madrid, August 26, 2020 – Atento S.A. (NYSE: ATTO) is one of the […]

Atento Reports Fiscal 2020 Second Quarter Results

Progressive improvement intra-quarter drove solid EBITDA recovery in June Three Horizon Plan delivers higher Multisector sales and further penetrates high-growth verticals Continued working capital improvements strengthen cash position and financial liquidity NEW YORK, August 5, 2020— Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer-relationship management and business-process outsourcing services in […]

Atento Announces Reverse Share Split

NEW YORK, NY, July 28, 2020 –Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America and among the top five providers worldwide, announced today that, at the Company’s Extraordinary General Meeting of Shareholders, the Company’s shareholders have approved a conversion of the Company’s entire […]

Atento, recognized as one of the leading companies in customer experience management services by Everest Group

The research and consulting firm places Atento as a Major Contender in Customer Experience Management (CXM), awarding it the Star Performer recognition in its annual PEAK Matrix Assessment 2020 report Atento has stood out for fostering a culture of co-innovation, offering integrated multi-channel capabilities based on Artificial Intelligence, IoT and RPA, as well as advisory […]

ATENTO is the world’s first company in the sector to win the ISO 56002

The evaluation process lasted 5 months and took into consideration initiatives in the innovation area. São Paulo, July 6th, 2020–Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest customer relationship management and business process outsourcing services provider in Latin America, and among the top five companies globally,  just won the ISO 56002 certification. This […]

Atento Announces New Board of Directors

  Joining Atento’s board of directors will be Oliver Feix and John Madden of HPS, Roberto Rittes for GIC, and Antenor Camargo of Farallon, effective June 24 Board appointments follow the firms’ independent acquisition of Atento shares from Bain Capital New board provide significant support as Atento continues executing its ambitious transformation plan, with the […]

79% of Atento’s clients says they will keep the telecommuting model after the crisis is over

Atento, the leading company in customer relationship services and business process outsourcing (CRM / BPO), has surveyed its clients to find out how Covid-19 has affected their business models. 47% of respondents consider that the highest risks they face after the crisis is losing their customers and the consumption drop of their product or service. […]