Atento@Home
In this new normal, we want your business to improve its Customer Experience through our management services. Atento@Home is a secure, cloud-native solution that expands our added value to various business scenarios where location flexibility, rapid ramp up, access to specialized talent, extra hours support, and/or business continuity plans are needed in the event of pandemics, natural disasters or changes in legislation.
Atento@Home in-depth
Find out more information and inspiration to respond to today’s remote work challenges and how we can help you, by connecting CX teams to a cloud-native solution everywhere. Explore it!
White Paper
Atento@Home: The most secure cloud-native solution that adds value to your business
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Atento@Home pillars
The Atento@Home model bases its E2E solution on the expansion of its Customer Experience (CX) services for remote work, guaranteeing reliable operations and improving customer satisfaction through the following pillars:
Advanced Security
Remote work is here to stay. To guarantee security, information privacy and data protection when CX agents are working remotely, we created a cloud-native solution, that maximizes scalability, performance and security everywhere.
cyberattacks worldwide
Integrated operations
During crisis times, such as the current one, those companies who quickly react and adapt are rewarded. The Atento@home model is prepared to response to diverse commercial scenarios across multiple sectors: high volume demand, workspace rapid expansion, seasonal services management with specialized talent, always providing the best CX.
People engagement
Providing an optimal response to customer demands is part of Atento@Home's DNA. We improve management through an online participation platform that gives regular updates of products and operating procedures, within an agile and efficient ecosystem. This platform, designed for working remotely, has the following functionalities:
Benefits
Atento@Home is the combination of technological infrastructure and management tools to place agents to safely work at home, while guaranteeing an extraordinary experience for both our clients and our collaborators.
Rapid expansion and ramp-in during crisis, such as contingencies, epidemics or natural disasters.
We boost your productivity and deliver higher quality interactions with real-time monitoring and follow-ups.
We offer a cost-effective alternative to a traditional model and with the same skillset.
We can be everywhere: even in places where there is no physical infrastructure.
satisfaction
continuity
your customers
digital transformation
productivity
retention
turnover
100% digital
Hiring Process
We offer you cost-effective business models, focused on productivity and customer satisfaction KPIs, along with improvements in Customer Experience (CX).
Broaden your business' horizons with Atento@Home
In this new normal, and given the current level of the market's demands, we are your best alternative to guarantee the continuity of your operation and to respond in an agile and fast way to sudden changes in the demand of customer services, sales, back office and technical support services remotely.
Atento migrated more than 72,000 agents within 45 days at the beggining of the pandemic, demonstrating our ability to deploy and manage remote agents on a large scale.
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