In this new normal, we want your business to improve its Customer Experience through our management services. Atento@Home is a secure, cloud-native solution that expands our added value to various business scenarios where location flexibility, rapid ramp up, access to specialized talent, extra hours support, and/or business continuity plans are needed in the event of pandemics, natural disasters or changes in legislation.
Find out more information and inspiration to respond to today’s remote work challenges and how we can help you, by connecting CX teams to a cloud-native solution everywhere. Explore it!
Atento@Home: The most secure cloud-native solution that adds value to your businessDownload
The Atento@Home model bases its E2E solution on the expansion of its Customer Experience (CX) services for remote work, guaranteeing reliable operations and improving customer satisfaction through the following pillars:
Remote work is here to stay. To guarantee security, information privacy and data protection when CX agents are working remotely, we created a cloud-native solution, that maximizes scalability, performance and security everywhere.
During crisis times, such as the current one, those companies who quickly react and adapt are rewarded. The Atento@home model is prepared to response to diverse commercial scenarios across multiple sectors: high volume demand, workspace rapid expansion, seasonal services management with specialized talent, always providing the best CX.
Fully integrated infrastructure control which enables robust hybrid ( waha + onsite) full waha and business continuity offerings.
Agile rollout model that enables to deploy 00's of agents in less than two weeks.
One stop shop: one point of contact to manage your service and teams across regions.
Flexible implementation capacity to hire and move agents based on skills without geography limitations.
Increase and decrease shift based on needs.
Providing an optimal response to customer demands is part of Atento@Home's DNA. We improve management through an online participation platform that gives regular updates of products and operating procedures, within an agile and efficient ecosystem. This platform, designed for working remotely, has the following functionalities:
E2E digital smart selection and training processes based on AI to accelerate rapid and high-quality expansion/growth
Increased agents’ productivity and engagement via gamification, online training, collaboration and career development programs.
Ability to operate continent-wide in Americas and EMEA, providing access to new talent pools at optimal costs.
Gamification and Collaboration platform with live classroom trainings.
Social inclusion and diversity policies that offer equal opportunities to our current and future employees.
Atento@Home is the combination of technological infrastructure and management tools to place agents to safely work at home, while guaranteeing an extraordinary experience for both our clients and our collaborators.
Rapid expansion and ramp-in during crisis, such as contingencies, epidemics or natural disasters.
We boost your productivity and deliver higher quality interactions with real-time monitoring and follow-ups.
We offer a cost-effective alternative to a traditional model and with the same skillset.
We can be everywhere: even in places where there is no physical infrastructure.
We offer you cost-effective business models, focused on productivity and customer satisfaction KPIs, along with improvements in Customer Experience (CX).
Broaden your business' horizons with Atento@Home
In this new normal, and given the current level of the market's demands, we are your best alternative to guarantee the continuity of your operation and to respond in an agile and fast way to sudden changes in the demand of customer services, sales, back office and technical support services remotely.
Atento migrated more than 72,000 agents within 45 days at the beggining of the pandemic, demonstrating our ability to deploy and manage remote agents on a large scale.