Customer Care
Based on CX consultancy, which includes semantics technology over an omnichannel platform, we provide the best service through customer preferred interaction tool.
Benefits
Cognitive and technology capabilities focused on customer satisfaction and cost cuts.
Automated prioritization and smart rerouting when personalized human touch is needed.
Emotion identification technology to provide quick service.
Traditional and digital channels integration improved by continuous feedback.
Solutions
Intelligent interactions applied over the customer lifecycle, focused on customer retention. Complaint Monitoring allows to predict possible cancellation requests, while skilled anti-attrition agents help retain customers by reversing the cancel request or making alternative offers.
View moreApplying semantics technology and Data Science for predictive analysis allows to determine the best course of action. Our agile customer responses are focused on engagement and efficient troubleshooting. Plus content curating and service systems integration, in addition to human contact as needed.
View moreProactive interactions with customers driven by Predictive Analytics. Our integrated multichannel framework delivers powerful customer experiences, fostering higher satisfaction and long-term loyalty.
View moreA resolutive and automated social media engagement solution that offers excellence in service, monitoring, moderation and management, supported by semantic technology.
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