CX Solutions

B2B operations, available 24 hours, combining digital and non-digital strategies with analysis to boost sales conversions, supported by highly qualified agents, who establish a long term relationship with clients.
Intelligent interactions applied over the customer lifecycle, focusing on reversing wishes or requests to cancel services or products, as well as complaints monitoring to predict possible cancellation requests. High skilled anti-attrition profile agents prepared to reverse the cancel request or to make an alternative offer.
Collection management for debtor companies, seeking to reduce bad debt and maintain active customers. Through the assertive location of partners and / or financial managers of the companies, negotiation is accompanied from start to finish by negotiators with a different profile, which associated with the use of innovative technologies, guarantee the best delivery in credit recovery.
Combines digital and traditional sales with Data Science for more efficient sales and maximized conversion. Optimizes investment and reduces costs based on an end-to-end view of the customer journey.
Applying semantics technology and Data Science for predictive analysis allows to determine the best course of action. Our agile customer responses are focused on engagement and efficient troubleshooting. Plus content curating and service systems integration, in addition to human contact as needed.
The most efficient end-to-end collections solution: it operates on every phase and channel to gather the various features and tracking KPIs on a single platform. Simplifies management and adds intelligence and speed to the process.
Digital outbound and inbound campaigns, supported by CX Consulting and Data Science to map consumption habits.
Driven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on to avoid the churn risk and keep a long-term relationship.
Managing the late stage collection process focusing on credit recovery. It has an analytics layer to improve data in order to ensure the location of the final consumer, generate models of payment propensity, scoring and intelligent segmentation. Offering efficient channels, attraction and re-marketing campaigns for negotiation with reach and recovery.
A resolutive and automated social media engagement solution that offers excellence in service, monitoring, moderation and management, through social networks, supported by semantic technology.